General

Q: What is Manamakal.com?

A: Manamakal.com is an online matrimonial service specially designed for the Tamil community scattered around the world.

Q: How does it work?

A: Register your details in our website (create your profile). Search and find your preferred matches. Contact them by phone or email to start negotiation to arrange marriage. On the other hand, if someone else finds you as their preferred match, they may contact you as well.

Q: My profile name is followed by a number, but I did not put this number when I created the profile?

A: Our computer program adds a unique number with every profile name to maintain the uniqueness of each profile.

Q: What is the benefit of regular login?

A: If you regularly login, your profile is placed at the top of the search results.

Money Matters

Q: Tell me the differences between a paid member and an unpaid member?

Differences between Paid and Unpaid members:


Create, Update, Delete profile
Telephone contact(*)
Email contact(*)
Trace your messages(**)
View messages sent by paid members
View messages sent by unpaid members		(***)
Change Communication Preference(****)

(*)This is according to the Default Communication Preference.
(**)Paid members can trace whether their messages have been read (if read, when) by the recipients.
(***)Unpaid recipients cannot view messages from unpaid senders, but they will be able to know messages sent to them and who sent it.
(****)Paid members can change their Communication Preference (to change, visit your [My Account] Page).

Q: How can I pay?

A: You may pay us online through Paypal. First visit [My Account] page by clicking the [My Account] link at the top of every page, and then click an appropriate link from there.

Q: Is it safe to pay online using Paypal?

A: As you are using Paypal, it is safe to pay online. PayPal, the trusted leader in online payments, is the authorised payment processor for Manamakal.com. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Q: How long will I have to wait to start to enjoy paid member facilities after I have made payment?

A: Your payment will be processed instantly and you should be able to start to enjoy paid member facilities immediately after making the payment.

Q: How much is your fee?

Subscription Rates:

Subscription duration	One (1) month	Three (3) months	Six (6) months	Twelve (12) months
Standard	£33	£49	£69	£89 (Only £7.42 a month in average, Best Deal)
Renewal (Discount Rates)	£32	£46	£64	£79 (Only £6.58 a month in average, Best Deal)

Contacting Other Members

Q: If I like some profiles, can you make necessary arrangements if I contact you?

A: No, actually not. You have to contact & make necessary arrangements with your preferred profiles yourself.

Q: How can I contact other members?

A: You can contact other profiles by phone or email. (When you contact by email, the actual message is stored in the recipient's [My Account] page and an email notification is sent to the recipient)

Q: Can I trace whether the recipients have read the messages sent by me?

A: Yes, if you are a paid member you can trace whether your recipients have read your messages and when did they do so. First visit [My Account] page by clicking the [My Account] link at the top of every page, and then click [Outbox of your selected profile (Recipients read your messages?)]

Manual Screening

Q: I have created a profile, but my profile is not appearing in your website?

A: After you have created your profile, we will email you instructions how to activate your profile. After you activate your profile, one of our staff will manually examine your profile and release it in our website within 24 hours.

Q: After I updated my profile, it has vanished from your website?

A: Yes, this is the way our system is designed. After you update your profile, one of our staff will manually examine your profile before release it again in our website.

Q: How can I verify my phone number(s)?

A: Call +44 (0)208 1234 340 without blocking your caller ID, and leave a voice message by telling your profile number (not the phone number).

Q: Will you release my profile in your website, if I do not verify my phone number(s)?

A: If we satisfy with your profile, we will release it in our website, even if you have not yet verified your phone number(s). But your viewers are informed that you have not yet verified your phone number(s).

Q: Why should I verify my phone number(s)?

A: This is an indication of a genuine profile.

Privacy

Q: Can I update or delete my profile whenever I want to do so?

A: Yes, you can. To update or delete a profile, go to [My Account] page and then select an appropriate link.

Q: Do I have to enter my name and address when I create a profile?

A: No, we do not record your name and address unless if you are a marriage agent.

Q: Will others view the date of birth of the bride or groom?

A: No, the date of birth will NOT be seen by others. (Only the age will be seen by others)

Q: Will others view my email address?

A: Others will NOT view your email address at any time. (When they email you, they will use the web form)

Q: Will others view my telephone number(s)?

A: Paid members can view your telephone number(s) in the Default Communication Preference setting.

Q: What is the Default Communication Preference, can I change it?

A: Default Communication Preference setting allows all members to contact you by email and paid members to view your phone number(s). If you are a paid member, you can change your Communication Preference setting as follows:

(1) Hide your telephone number(s) from all (paid and unpaid) members and accept only emails.

(2) Show your telephone number(s) to all (paid and unpaid) members.

(3) Accept only telephone calls (no emails).

Visit your [My Account] page to change your Communication Preference.

If you have any other questions please feel free to contact us (Click here to view our contact details)

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